IBM India
Job Details
Eligibility:
·
Any Graduate / Engineering
candidates from 2010/ 2011/ 2012 batches.
Location : Hyderabad, Bangalore
Last Date: 13thJanuary 13
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
Job Description :
·
Providing Voice support to IBM
Internal End Users and External Commercial Account End Users across North
America, EMEA & AP.
·
Will require you to handle inbound
calls / emails / chats regarding technical issues for end users.
·
Remote Infrastructure support delivery.
·
Perform problem cause analysis &
Resolve routine customer problem.
·
Ability to Identify Opportunity
& Implement Process Improvements.
·
Has technical experience and skills
in the areas of problem determination, creativity and analysis.
·
Ability to meet a set of defined
account agent productivity measurements.
Skills ( Mandatory) :
·
Fluency in Communications Skills
(both spoken and written)/ soft skills.
·
Understanding of operating systems,
Windows 2000/NT/XP configuration options and troubleshooting Browser Support -
Internet Explorer.
·
Strong computer skills required.
·
Proficient in network connectivity
troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
·
Excellent customer service
orientation.
Skills ( Preferred ) :
·
Ability to identify basic hardware
parts and aware of basic hardware concepts.
·
User level familiarity with at least
one e-mail client - Outlook, Notes etc.
·
Skilled in commercially standard
software applications and major desktop operating systems.
·
Awareness of basic networking
concepts and technologies.
·
Questioning skills /probing skills,
as relevant to the issue and level of the caller.
Note :
·
Working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts
- including evening and night shifts.
·
Shifts will 24x7 in nature and can
vary depending on geographies supported.
Salary : INR 2.2 - 3.1 lacs P.A
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